Honestly sometimes the amount of harm I imagine I could inflict on some people scares me

I am having to deal with some delusional cretin at work - he has asked for some assistance from my service. We have been round and done the necessaries but this has not been as much as he would like. But then he has also obstructed many parties from carrying out their part in the process .
Last week we had the 'Do you know who I am ' conversation

. Apparently he is going to be the next best thing in Hollywood and was even offered the role of James Bond before Daniel Craig but his work committments at the time prevented him from taking it up

Anyway last week he rang one of the members of my team and completely lost his rag ....swearing and being totally abusive to her

So he received my letter of withdrawal of service unless an undertaking to be civil in all future proceedings etc etc etc.
Today I have got into the office to face a 10 page fax of absolute verbal diarrhea , quoting section blah, subsection blah and ends with the line I have instructed my solicitor to take this matter further unless you provide a written apology for your failings, recanting your baseless allegations and a specific apology for defamation of character ...
Where is the swivel on this emoticon
