Today is not going well.
The original engineer rings up this morning and states he is really poorly and can't attend. I bet they had a Christmas party last night

Get a call from the company ..they will 'try and reschedule someone else today but can't promise.
Start to ring around to see if there is any availability at short notice.
Speak to another company ..they are to send someone today but of course is more expensive.
New part required naturally so engineer has to toddle off to the plumbing shop that has the right supplies .
Meanwhile of course the time is ticking away as is the bill.
He is still here and being very jolly
