The Virtual Pub
Come Inside... => The Computer Room => Topic started by: Pastis on July 13, 2008, 05:00:37 PM
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I was on the point of switching ISPs during the week when, at the last moment, the new one came clean and admitted they couldn't host my domain or email addresses. I cancelled the order, the direct debit instruction etc but they said it was too late, the switch would take place anyway. eeek:
So, in short, they were unable to do what they offered... and then they were unable NOT to do the switch. Quite ridiculous ::)
After a certain amount of anxiety and preparing for disconnection and the process of reconnection I began to smile. On checking the paperwork I'd given the new ISP my telephone number... except the number for the broadband is split off the fax number; a different number entirely razz:
happy001 I wonder if having broadband on my landline phone means I can talk quicker rubschin:
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You will now be inundated with telephone calls and letters from BT trying to lure you to their services.
I am still fighting them off ~ two years after I switched.
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Yep, you're right. BT's letter arrived on Friday ::)
I haven't had any BT services directly for about 3 or 4 years. Is it conceivable that someday they may come through with a better offer? tunble:
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Nope noooo:
I've told them the deal I have both verbally and by letter and invited them to better it or p*ss off. They still come back every three months. I have asked them not to and demanded that they remove my name from their mailing lists. Apparently, because I was once a customer, the law says they may continue to pester me. So I can stop mail from a company I have never dealt with but not one that I have. I have written to their CEO and got referred to "Customer Relations". My argument that I would rather stand on a hill with two flags as a means of communication than ever return to them seems to carry no weight. I have now resorted to abuse whenever they phone and to returning their letters clearly marked "Deceased" but still they come. Banghead
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Apparently, because I was once a customer, the law says they may continue to pester me. So I can stop mail from a company I have never dealt with but not one that I have.
Up to a point that is true, but if you havent been a customer in years then they are on shakey ground.
BT do have a nusiance calls department so l'd suggest calling them and seeing what they do. Mention nusiance calls, ofcom & the information comissioner and you should have their undivided attention. Especially if you tell them that they record all calls not just some and as a result you will make an official DPA request for all your info including the call recording if your details arent suppressed and the suppression confirmed in writing.
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rubschin: That sounds useful. Thanks.
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Anytime Snoop, sloppy marketting strategies and DNC list maintenance royally pisses me off as it reflects badly on those of us who make the effort to do the job properly.