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Come Inside... => The Computer Room => Topic started by: Miss Demeanour on December 04, 2017, 05:14:49 PM

Title: Laptop repairs
Post by: Miss Demeanour on December 04, 2017, 05:14:49 PM
A couple of weeks ago The Brat accidentally dropped some water on her laptop.

It dies a slow and painful death and is now in the PC mortuary hoping to be bought back to life ( depending on whether this is economically viable ).

She was given my old laptop ..today she rings and says she tripped over the charger cable and the laptop went flying. The screen is now killdead !!!

I am trying to remain calm and understanding but my patience is wearing thin. !!!

We are having the hysterics about assignments that have to be in urgently and I have suggested she needs to get her clumsy hoofs to the uni library and work there .

This is one step down from being the end of the world - that button is pressed when the phone 'breaks' .

I am thinking of buying the Fisher Price variety in future  - they can withstand anything  :thumbsup:

I am dreading the quote for repairs  sad32:
Title: Re: Laptop repairs
Post by: Darwins Selection on December 04, 2017, 05:17:24 PM
I once dropped a cup of hot coffee in my laptop, very uncomfortable but it repaired itself after a while.
Title: Re: Laptop repairs
Post by: Nick on December 04, 2017, 05:17:57 PM
A couple of weeks ago The Brat accidentally dropped some water on her laptop.

It dies a slow and painful death and is now in the PC mortuary hoping to be bought back to life ( depending on whether this is economically viable ).

She was given my old laptop ..today she rings and says she tripped over the charger cable and the laptop went flying. The screen is now killdead !!!

I am trying to remain calm and understanding but my patience is wearing thin. !!!

We are having the hysterics about assignments that have to be in urgently and I have suggested she needs to get her clumsy hoofs to the uni library and work there .

This is one step down from being the end of the world - that button is pressed when the phone 'breaks' .

I am thinking of buying the Fisher Price variety in future  - they can withstand anything  :thumbsup:

I am dreading the quote for repairs  sad32:
The Boy is the same. I have lost track of the number of phones he has gone through and he too has written off two laptops in two years. Nowadays HE pays.  eveilgrin:
Title: Re: Laptop repairs
Post by: Nick on December 04, 2017, 05:18:46 PM
I once dropped a cup of hot coffee in my laptop, very uncomfortable but it repaired itself after a while.

 Spank2: Spank2: Spank2:
Title: Re: Laptop repairs
Post by: Miss Demeanour on December 04, 2017, 05:20:03 PM
A couple of weeks ago The Brat accidentally dropped some water on her laptop.

It dies a slow and painful death and is now in the PC mortuary hoping to be bought back to life ( depending on whether this is economically viable ).

She was given my old laptop ..today she rings and says she tripped over the charger cable and the laptop went flying. The screen is now killdead !!!

I am trying to remain calm and understanding but my patience is wearing thin. !!!

We are having the hysterics about assignments that have to be in urgently and I have suggested she needs to get her clumsy hoofs to the uni library and work there .

This is one step down from being the end of the world - that button is pressed when the phone 'breaks' .

I am thinking of buying the Fisher Price variety in future  - they can withstand anything  :thumbsup:

I am dreading the quote for repairs  sad32:
The Boy is the same. I have lost track of the number of phones he has gone through and he too has written off two laptops in two years. Nowadays HE pays.  eveilgrin:

Then he claims he has no money for the rest of the term to exist and you end up buying the equivalent laptop value in food and bills  noooo:
Title: Re: Laptop repairs
Post by: Nick on December 04, 2017, 05:24:55 PM
Welcome to my world  Banghead Banghead Banghead
Title: Re: Laptop repairs
Post by: Miss Demeanour on December 04, 2017, 05:31:01 PM
Why can't technology be water and idiot proof ?  sad32:
Title: Re: Laptop repairs
Post by: Nick on December 04, 2017, 05:32:41 PM
No way to talk about BM  nonono:
Title: Re: Laptop repairs
Post by: Grumpmeister on December 04, 2017, 08:50:31 PM
A couple of weeks ago The Brat accidentally dropped some water on her laptop.

It dies a slow and painful death and is now in the PC mortuary hoping to be bought back to life ( depending on whether this is economically viable ).

She was given my old laptop ..today she rings and says she tripped over the charger cable and the laptop went flying. The screen is now killdead !!!

I am trying to remain calm and understanding but my patience is wearing thin. !!!

We are having the hysterics about assignments that have to be in urgently and I have suggested she needs to get her clumsy hoofs to the uni library and work there .

This is one step down from being the end of the world - that button is pressed when the phone 'breaks' .

I am thinking of buying the Fisher Price variety in future  - they can withstand anything  :thumbsup:

I am dreading the quote for repairs  sad32:

An old PC monitor plus an RGB cable would have allowed her to use the laptop without having to repair the screen.  :thumbsup:
Title: Re: Laptop repairs
Post by: Nick on December 04, 2017, 08:55:52 PM
There speaks a person who is not a parent or a gerl  noooo: noooo:
Title: Re: Laptop repairs
Post by: apc2010 on December 04, 2017, 10:09:03 PM
A couple of weeks ago The Brat accidentally dropped some water on her laptop.

It dies a slow and painful death and is now in the PC mortuary hoping to be bought back to life ( depending on whether this is economically viable ).

She was given my old laptop ..today she rings and says she tripped over the charger cable and the laptop went flying. The screen is now killdead !!!

I am trying to remain calm and understanding but my patience is wearing thin. !!!

We are having the hysterics about assignments that have to be in urgently and I have suggested she needs to get her clumsy hoofs to the uni library and work there .

This is one step down from being the end of the world - that button is pressed when the phone 'breaks' .

I am thinking of buying the Fisher Price variety in future  - they can withstand anything  :thumbsup:

I am dreading the quote for repairs  sad32:

An old PC monitor plus an RGB cable would have allowed her to use the laptop without having to repair the screen.  :thumbsup:

 Thumbs:
Title: Re: Laptop repairs
Post by: Miss Demeanour on December 04, 2017, 10:21:16 PM
There speaks a person who is not a parent or a gerl  noooo: noooo:

I can just imagine it now ....

" and how on earth am I meant to take that to lectures old woman "

 censored:

Not that she is in any position to be critical....she make Mr Bean look sophisticated  noooo:
Title: Re: Laptop repairs
Post by: apc2010 on December 04, 2017, 11:17:03 PM
 noooo:
Title: Re: Laptop repairs
Post by: Steve on December 04, 2017, 11:43:43 PM
A couple of weeks ago The Brat accidentally dropped some water on her laptop.

It dies a slow and painful death and is now in the PC mortuary hoping to be bought back to life ( depending on whether this is economically viable ).

She was given my old laptop ..today she rings and says she tripped over the charger cable and the laptop went flying. The screen is now killdead !!!

I am trying to remain calm and understanding but my patience is wearing thin. !!!

We are having the hysterics about assignments that have to be in urgently and I have suggested she needs to get her clumsy hoofs to the uni library and work there .

This is one step down from being the end of the world - that button is pressed when the phone 'breaks' .

I am thinking of buying the Fisher Price variety in future  - they can withstand anything  :thumbsup:

I am dreading the quote for repairs  sad32:

An old PC monitor plus an RGB cable would have allowed her to use the laptop without having to repair the screen.  :thumbsup:
:thumbsup:

If that is said laptop really is broken and it's not a ruse to get a MacBook Pro for Christmas

You can get the PC type I use 2nd hand off eBay for ~ £50 with some auctions lower

Title: Re: Laptop repairs
Post by: tel on December 05, 2017, 12:24:20 AM
Keep all data on a portable drive.

My niece's laptop died earlier this year, removed thehard drive and extracted all her work from Derby Uni, had a spare hard drive and rebuilt the unit, restored all the data. She very happy. However she is back at Derby and so is my portable hard drive, praying for a return at Xmas. evil:
Title: Re: Laptop repairs
Post by: Grumpmeister on December 05, 2017, 03:26:27 AM
There speaks a person who is not a parent or a gerl  noooo: noooo:

I can just imagine it now ....

" and how on earth am I meant to take that to lectures old woman "

 censored:

Not that she is in any position to be critical....she make Mr Bean look sophisticated  noooo:

Ah, so the Nick genes bypassed you and hit her instead.  rubschin:
Title: Re: Laptop repairs
Post by: Barman on December 05, 2017, 05:24:11 AM
LL brought her laptop back from the UK on Sunday - switched it on yesterday. Gubbed.  evil:

She assures me it in nothing to do with letting a 3 y/o and 7 y/o play with it... facepalm:

Off to the laptop repair factory today...  noooo:
Title: Re: Laptop repairs
Post by: Steve on December 05, 2017, 08:59:17 AM
Keep all data on a portable drive. . . . .
What about using a Cloud account instead?

Title: Re: Laptop repairs
Post by: Barman on December 05, 2017, 10:51:39 AM
They kept it in... lots of sucking through teeth....  scared2:
Title: Re: Laptop repairs
Post by: Steve on December 05, 2017, 11:34:30 AM
They kept it in... lots of sucking through teeth....  scared2:
It's Doomed I tell ye, Doomed


[/Private Fraser mode]
Title: Re: Laptop repairs
Post by: Steve on December 05, 2017, 11:35:24 AM
They kept it in... lots of sucking through teeth....  scared2:

Alternative theory:  LL lent it to Damian Green
Title: Re: Laptop repairs
Post by: Barman on December 05, 2017, 11:41:57 AM
They kept it in... lots of sucking through teeth....  scared2:

Alternative theory:  LL lent it to Damian Green

 eeek:
Title: Re: Laptop repairs
Post by: Miss Demeanour on December 05, 2017, 01:37:58 PM
1st deaded laptop update.

Replace keyboard (essential) - £20

Replace battery as not holding charge  (£70)

Replace screen  ( if required as has a small purple dot thingy).... £630 !!! censored:
She will be learning to live with the purple dot !!!
Title: Re: Laptop repairs
Post by: Nick on December 05, 2017, 01:41:45 PM
For that amount you could just get a whole new machine!! Shocked:

She could colour over the purple dot with a marker  rubschin:
Title: Re: Laptop repairs
Post by: Miss Demeanour on December 05, 2017, 01:45:57 PM
Exactly !!!
Title: Re: Laptop repairs
Post by: Steve on December 05, 2017, 01:51:42 PM
1st deaded laptop update.

Replace keyboard (essential) - £20

Replace battery as not holding charge  (£70)

Replace screen  ( if required as has a small purple dot thingy).... £630 !!! censored:
She will be learning to live with the purple dot !!!

Or full replacement £79 ONO

https://www.ebay.co.uk/itm/ASUS-Eee-PC-1015PD-250GB-Intel-Atom-1-66GHz-2GB-RAM-Win-7-10-1-Notebook-Laptop/132421597868?hash=item1ed4f13aac:g:mO8AAOSwDthZmfxM (https://www.ebay.co.uk/itm/ASUS-Eee-PC-1015PD-250GB-Intel-Atom-1-66GHz-2GB-RAM-Win-7-10-1-Notebook-Laptop/132421597868?hash=item1ed4f13aac:g:mO8AAOSwDthZmfxM)

Just saying like
Title: Re: Laptop repairs
Post by: Barman on December 05, 2017, 04:06:12 PM
Computer Shoppe (Computer SOS Apey) says laptop is repaired and no charge!  Shocked:

They reckon it was some BIOS problem but I went all through it and couldn't see anything....  rubschin:
Title: Re: Laptop repairs
Post by: Nick on December 05, 2017, 04:08:54 PM
So you can't blame LL  happy100
Title: Re: Laptop repairs
Post by: Barman on December 05, 2017, 04:11:57 PM
So you can't blame LL  happy100

 rubschin:
Title: Re: Laptop repairs
Post by: Nick on December 05, 2017, 04:14:28 PM
Tell her it was full of half chewed jelly babies and make her refund you the 200 Euros it cost to fix  whistle:
Title: Re: Laptop repairs
Post by: Miss Demeanour on December 05, 2017, 04:18:30 PM
Computer Shoppe (Computer SOS Apey) says laptop is repaired and no charge!  Shocked:

They reckon it was some BIOS problem but I went all through it and couldn't see anything....  rubschin:

No charge !!!!!

Did you have to sleep with him ?  rubschin:
Title: Re: Laptop repairs
Post by: Barman on December 05, 2017, 04:18:50 PM
Tell her it was full of half chewed jelly babies and make her refund you the 200 Euros it cost to fix  whistle:

worthy:
Title: Re: Laptop repairs
Post by: Nick on December 05, 2017, 04:21:13 PM
I charge 50% commission for these ideas  angel1
Title: Re: Laptop repairs
Post by: Barman on December 05, 2017, 04:21:37 PM
Computer Shoppe (Computer SOS Apey) says laptop is repaired and no charge!  Shocked:

They reckon it was some BIOS problem but I went all through it and couldn't see anything....  rubschin:

No charge !!!!!

Did you have to sleep with him ?  rubschin:

Nope... not my sort...

But I did have to make a 1.5 hour round trip to drop the bastard off...  Banghead

AND he looked at it in the shop and couldn't fix it....  cussing:

So when he called to say it was fixed I got him to send it back by courier... 9Ä... Less than the cost of the diesel to collect it...  cloud9:
Title: Re: Laptop repairs
Post by: Barman on December 05, 2017, 04:22:11 PM
I charge 50% commission for these ideas  angel1

I'll give you half of what I get... ::)
Title: Re: Laptop repairs
Post by: Nick on December 05, 2017, 04:26:47 PM
 noooo:
Title: Re: Laptop repairs
Post by: apc2010 on December 05, 2017, 05:04:01 PM
Computer Shoppe (Computer SOS Apey) says laptop is repaired and no charge!  Shocked:

They reckon it was some BIOS problem but I went all through it and couldn't see anything....  rubschin:

Did you mention me ........ rubschin:  I have known them since they moved here and they cleaned apartments ...Brian used to fix my laptop at home ..3 shops ago .... ;D
Title: Re: Laptop repairs
Post by: Barman on December 05, 2017, 05:05:37 PM
Computer Shoppe (Computer SOS Apey) says laptop is repaired and no charge!  Shocked:

They reckon it was some BIOS problem but I went all through it and couldn't see anything....  rubschin:

Did you mention me ........ rubschin:  I have known them since they moved here and they cleaned apartments ...Brian used to fix my laptop at home ..3 shops ago .... ;D

Don't be daft... ::)

They would have tried to load your tab onto my bill....  noooo:
Title: Re: Laptop repairs
Post by: apc2010 on December 05, 2017, 05:07:01 PM
Computer Shoppe (Computer SOS Apey) says laptop is repaired and no charge!  Shocked:

They reckon it was some BIOS problem but I went all through it and couldn't see anything....  rubschin:

Did you mention me ........ rubschin:  I have known them since they moved here and they cleaned apartments ...Brian used to fix my laptop at home ..3 shops ago .... ;D

Don't be daft... ::)

They would have tried to load your tab onto my bill....  noooo:

 rubschin:


Fair point ......... whistle:
Title: Re: Laptop repairs
Post by: Grumpmeister on December 05, 2017, 06:14:38 PM
Computer Shoppe (Computer SOS Apey) says laptop is repaired and no charge!  Shocked:

They reckon it was some BIOS problem but I went all through it and couldn't see anything....  rubschin:

Did you mention me ........ rubschin:  I have known them since they moved here and they cleaned apartments ...Brian used to fix my laptop at home ..3 shops ago .... ;D

Don't be daft... ::)

They would have tried to load your tab onto my bill....  noooo:

Easy way to get out of that, just give them Apey's address...  whistle:
Title: Re: Laptop repairs
Post by: Miss Demeanour on December 07, 2017, 03:31:51 PM
The man has just rung me at work .......confirms that our laptop at home may well be gubbered  noooo: noooo: noooo:

 cussing: Banghead cussing: Banghead cussing: Banghead

Says it refuses to come out of 'hibernation ' mode noooo:

I feel the same .

Is it a big Russian conspiracy or a Trump twitter t'internet virus  Banghead cussing: Banghead cussing:
Title: Re: Laptop repairs
Post by: Barman on December 07, 2017, 03:33:21 PM
The man has just rung me at work .......confirms that our laptop at home may well be gubbered  noooo: noooo: noooo:

 cussing: Banghead cussing: Banghead cussing: Banghead

Says it refuses to come out of 'hibernation ' mode noooo:

I feel the same .

Is it a big Russian conspiracy or a Trump twitter t'internet virus  Banghead cussing: Banghead cussing:

You should send it to that place I used like....  whistle:
Title: Re: Laptop repairs
Post by: Nick on December 07, 2017, 03:34:02 PM
She prolly got some voddy in it  ::)
Title: Re: Laptop repairs
Post by: Miss Demeanour on December 07, 2017, 03:34:09 PM
The airfare would probably work out cheaper  :thumbsup:
Title: Re: Laptop repairs
Post by: Barman on December 07, 2017, 03:34:44 PM
The airfare would probably work out cheaper  :thumbsup:

 lol: lol: lol:

No fix no fee!  Thumbs:
Title: Re: Laptop repairs
Post by: apc2010 on December 07, 2017, 04:07:57 PM
The man has just rung me at work .......confirms that our laptop at home may well be gubbered  noooo: noooo: noooo:

 cussing: Banghead cussing: Banghead cussing: Banghead

Says it refuses to come out of 'hibernation ' mode noooo:

I feel the same .

Is it a big Russian conspiracy or a Trump twitter t'internet virus  Banghead cussing: Banghead cussing:

You should send it to that place I used like....  whistle:

Mention me ........ Thumbs:
Title: Re: Laptop repairs
Post by: Barman on December 07, 2017, 04:09:13 PM
The man has just rung me at work .......confirms that our laptop at home may well be gubbered  noooo: noooo: noooo:

 cussing: Banghead cussing: Banghead cussing: Banghead

Says it refuses to come out of 'hibernation ' mode noooo:

I feel the same .

Is it a big Russian conspiracy or a Trump twitter t'internet virus  Banghead cussing: Banghead cussing:

You should send it to that place I used like....  whistle:

Mention me ........ Thumbs:

facepalm:
Title: Re: Laptop repairs
Post by: Steve on December 07, 2017, 07:13:32 PM
The man has just rung me at work .......confirms that our laptop at home may well be gubbered  noooo: noooo: noooo:

 cussing: Banghead cussing: Banghead cussing: Banghead

Says it refuses to come out of 'hibernation ' mode noooo:

I feel the same .

Is it a big Russian conspiracy or a Trump twitter t'internet virus  Banghead cussing: Banghead cussing:
Ask Tel

Or hold the power switch down for 6 seconds til it powers off, disconnect the power and remove the battery and wait for a minute then reassemble and try powering up again

If success back up all your files

If no joy when it restarts press F2 (iirc) and it should give you self test options which will eventually say helpful things like your hard drive is dead and you've lost everything
Title: Re: Laptop repairs
Post by: Miss Demeanour on December 07, 2017, 08:19:41 PM
You have to open it up to get at the battery  scared2:

But I have fixed it ...The Man will.be getting a bill :thumbsup:

Title: Re: Laptop repairs
Post by: Steve on December 07, 2017, 08:29:28 PM
You have to open it up to get at the battery  scared2:

But I have fixed it ...The Man will.be getting a bill :thumbsup:
happ096

You gave it the stare didn't you
Title: Re: Laptop repairs
Post by: Miss Demeanour on December 07, 2017, 10:52:18 PM
I need it to go shopping  cloud9:
Title: Re: Laptop repairs
Post by: apc2010 on December 07, 2017, 10:57:24 PM
I need it to go shopping  cloud9:

 noooo:

To buy the brat a new laptop .......... rubschin:
Title: Re: Laptop repairs
Post by: Miss Demeanour on December 07, 2017, 11:08:27 PM
Her housemates has just broken tonight  noooo:

She wasn't borrowing it though which is some relief  ;D
Title: Re: Laptop repairs
Post by: Miss Demeanour on December 07, 2017, 11:55:11 PM
The Brat has picked up her laptop from Pc world after having it repaired.

Paid for the new keyboard and a battery replacement.

Got it back to her house..charged it up .started to work on  her outstanding work. Took plug out ..screen goes blank.

Laptop says no battery detected!!!

F****ing bastard  Banghead

Guess who will back on the phone first thing

Aaahgghh!!!
Title: Re: Laptop repairs
Post by: apc2010 on December 08, 2017, 12:00:10 AM
The Brat has picked up her laptop from Pc world after having it repaired.

Paid for the new keyboard and a battery replacement.

Got it back to her house..charged it up .started to work on  her outstanding work. Took plug out ..screen goes blank.

Laptop says no battery detected!!!

F****ing bastard  Banghead

Guess who will back on the phone first thing

Aaahgghh!!!

You ....but surely at her age she is an adult ........ rubschin:
Title: Re: Laptop repairs
Post by: tel on December 08, 2017, 12:13:03 AM
Oh dear
Title: Re: Laptop repairs
Post by: Miss Demeanour on December 08, 2017, 12:20:27 AM
The Brat has picked up her laptop from Pc world after having it repaired.

Paid for the new keyboard and a battery replacement.

Got it back to her house..charged it up .started to work on  her outstanding work. Took plug out ..screen goes blank.

Laptop says no battery detected!!!

F****ing bastard  Banghead

Guess who will back on the phone first thing

Aaahgghh!!!

You ....but surely at her age she is an adult ........ rubschin:

Yes but I paid ..therefore I am the customer  censored:
Title: Re: Laptop repairs
Post by: Grumpmeister on December 08, 2017, 02:08:45 AM
The Brat has picked up her laptop from Pc world after having it repaired.

Paid for the new keyboard and a battery replacement.

Got it back to her house..charged it up .started to work on  her outstanding work. Took plug out ..screen goes blank.

Laptop says no battery detected!!!

F****ing bastard  Banghead

Guess who will back on the phone first thing

Aaahgghh!!!

You ....but surely at her age she is an adult ........ rubschin:

Yes but I paid ..therefore I am the customer  censored:

Just a thought but before you go ballistic on PC world take the battery out and place it back in again. I've seen a couple of incidents where for some reason the connectors don't and that sorts it.
Title: Re: Laptop repairs
Post by: Miss Demeanour on December 08, 2017, 09:27:25 AM
Oh No ...i've gone ballisitc !!!!!

I am not opening it up and looking at wires etc.also I have paid for a new battery replacement and part of that service is to check the battery is in and connected !!!!

But I don't even think they have put a new one in as the receipt docket just states keyboard replacement. So they have effectively stolen a further £76 from me.

You can imagine how the conversation has gone this morning !!!!
Title: Re: Laptop repairs
Post by: apc2010 on December 08, 2017, 12:48:13 PM
Oh No ...i've gone ballisitc !!!!!

I am not opening it up and looking at wires etc.also I have paid for a new battery replacement and part of that service is to check the battery is in and connected !!!!

But I don't even think they have put a new one in as the receipt docket just states keyboard replacement. So they have effectively stolen a further £76 from me.

You can imagine how the conversation has gone this morning !!!!

 scared2:
Title: Re: Laptop repairs
Post by: Nick on December 08, 2017, 02:17:49 PM
 scared:
Title: Re: Laptop repairs
Post by: Steve on December 08, 2017, 05:33:59 PM
 scared:   scared2: scared2:
Title: Re: Laptop repairs
Post by: tel on December 14, 2017, 12:07:55 AM
And?
Title: Re: Laptop repairs
Post by: Miss Demeanour on January 01, 2018, 05:16:01 PM
The saga continues....the laptop has still not been returned by the PC World prats  Banghead

They are awaiting the battery replacement as they don't have any in stock. Apparently they have 95% of parts in stock but of course not this one.

I have also had a response to my formal complaint which is hilarious ..

I have responded accordingly

"I would like my complaint escalated further and a response be provided urgently. Your investigation into this matter is completely unsatisfactory, inaccurate and incompetent!!

You have completely contradicted yourself in your response.  In the first paragraph you state there was no response from me on the number you hold for me - yet in the second paragraph you go on to state you have no number stored for me.

You will  see that my contact number  is included on the bottom of my email signature , has been used several times to update me by text of the lack of progress being made in respect of my repairs and has been used by your investigation team to discuss my initial complaint.  I have had no missed calls from you so both paragraphs are absolute lies .

The only thing that you have demonstrated adequately is total ineptitude at every level of your organisation !!

And so it goes on.!!!

I have now received a goodwill gesture payment of £100 to compensate for the 'inconvenience'. The payment for the parts will be also be reimbursed.

However I have thrown a spanner in the works and asked for the original battery to be returned to me so as I can be sure that a new battery is in place and if this is not done I shall report as theft . This because I have lost any trust in the service or the competency of the people they employ. They are fluffing about this request at the moment.

And just for the hell of it I have also slagged them off on Twitter and had a response from their 'social media ' team - who, when I sent them the copies of their responses,  can see that this is not 'slanderous or inaccurate '  as they put it to me  censored:- bring it on fuckwits  cussing:



Title: Re: Laptop repairs
Post by: Nick on January 01, 2018, 05:21:15 PM
 Party001: Party001: Party001: Party001: Party001: Party001: Popcorn:
Title: Re: Laptop repairs
Post by: apc2010 on January 02, 2018, 07:01:28 AM
The saga continues....the laptop has still not been returned by the PC World prats  Banghead

They are awaiting the battery replacement as they don't have any in stock. Apparently they have 95% of parts in stock but of course not this one.

I have also had a response to my formal complaint which is hilarious ..

I have responded accordingly

"I would like my complaint escalated further and a response be provided urgently. Your investigation into this matter is completely unsatisfactory, inaccurate and incompetent!!

You have completely contradicted yourself in your response.  In the first paragraph you state there was no response from me on the number you hold for me - yet in the second paragraph you go on to state you have no number stored for me.

You will  see that my contact number  is included on the bottom of my email signature , has been used several times to update me by text of the lack of progress being made in respect of my repairs and has been used by your investigation team to discuss my initial complaint.  I have had no missed calls from you so both paragraphs are absolute lies .

The only thing that you have demonstrated adequately is total ineptitude at every level of your organisation !!

And so it goes on.!!!

I have now received a goodwill gesture payment of £100 to compensate for the 'inconvenience'. The payment for the parts will be also be reimbursed.

However I have thrown a spanner in the works and asked for the original battery to be returned to me so as I can be sure that a new battery is in place and if this is not done I shall report as theft . This because I have lost any trust in the service or the competency of the people they employ. They are fluffing about this request at the moment.

And just for the hell of it I have also slagged them off on Twitter and had a response from their 'social media ' team - who, when I sent them the copies of their responses,  can see that this is not 'slanderous or inaccurate '  as they put it to me  censored:- bring it on fuckwits  cussing:

 noooo:
Title: Re: Laptop repairs
Post by: Miss Demeanour on January 29, 2018, 10:06:40 AM
Do you remember this saga ..it still goes on.

Laptop not returned yet ...battery replacement still on order . Apparently it is a rare battery  ( Laptop is Asus !!!)

I have asked for the laptop back as long as the original battery is in place ..which was working . They have now had to admit they do  not have this  - and that this is entirely their fault.

Which to my mind defeats the whole point of them returning it if it is unable to be used without being permanently plugged in to a power source !!!

So they have been given another 2 weeks to source a battery or I will look for the laptop to be replaced in its entirety .

They have now had the blasted thing for over 2 months !!!

I am struggling to not swear every time I communicate with them ..and to be honest the most effective way of doing this is through Twitter. They respond to these almost immediately . Phone calls result in an average waiting time of at least 45 minutes before they manage to accidentally drop your call  cussing: Banghead cussing: Explode:

Title: Re: Laptop repairs
Post by: Steve on January 29, 2018, 10:42:51 AM
When (if) you get it back take a look at the web cache and see how much theyíve been using it

Also have you looked online for Asus batteries?  They should be common as muck

Whatís the model number?  If itís a seashell notebook then Iíve got a spare spare
Title: Re: Laptop repairs
Post by: Darwins Selection on January 29, 2018, 10:50:26 AM
When (if) you get it back take a look at the web cache and see how much theyíve been using it

Also have you looked online for Asus batteries?  They should be common as muck

Whatís the model number?  If itís a seashell notebook then Iíve got a spare spare
is 'Asus' a typo?
Title: Re: Laptop repairs
Post by: Miss Demeanour on January 29, 2018, 12:15:46 PM
When (if) you get it back take a look at the web cache and see how much theyíve been using it

Also have you looked online for Asus batteries?  They should be common as muck

Whatís the model number?  If itís a seashell notebook then Iíve got a spare spare

Aaah you are a sweety

Model Number Asus UX301LA
Title: Re: Laptop repairs
Post by: Steve on January 29, 2018, 12:22:52 PM
When (if) you get it back take a look at the web cache and see how much theyíve been using it

Also have you looked online for Asus batteries?  They should be common as muck

Whatís the model number?  If itís a seashell notebook then Iíve got a spare spare


Aaah you are a sweety

Model Number Asus UX301LA

Sadly thatís a bigger laptop. Looks a good machine though

Hereís a link that might interest

http://www.ukbattery.org.uk/fr_batterie.php/ASUS_Zenbook-Infinity-UX301LA_1_5444.html
Title: Re: Laptop repairs
Post by: Miss Demeanour on January 29, 2018, 01:12:31 PM
Thanks Steve

I feel that is going to be useful as I cannot see them sorting this out  censored:
Title: Re: Laptop repairs
Post by: Steve on January 29, 2018, 05:48:31 PM
Thanks Steve

I feel that is going to be useful as I cannot see them sorting this out  censored:
I reckon more than a slight chance one of their staff is using it
Title: Re: Laptop repairs
Post by: Grumpmeister on January 29, 2018, 09:03:36 PM
Thanks Steve

I feel that is going to be useful as I cannot see them sorting this out  censored:
I reckon more than a slight chance one of their staff is using it

Bitcoin mining?  rubschin:
Title: Re: Laptop repairs
Post by: Steve on January 29, 2018, 09:58:08 PM
Thanks Steve

I feel that is going to be useful as I cannot see them sorting this out  censored:
I reckon more than a slight chance one of their staff is using it

Bitcoin mining?  rubschin:
I was thinking worse
Title: Re: Laptop repairs
Post by: Barman on January 30, 2018, 05:47:03 AM
Thanks Steve

I feel that is going to be useful as I cannot see them sorting this out  censored:
I reckon more than a slight chance one of their staff is using it

Bitcoin mining?  rubschin:
I was thinking worse

 lol: lol: lol:

Perhaps that is what happened to Gary Glitter...?  rubschin:
Title: Re: Laptop repairs
Post by: Darwins Selection on January 30, 2018, 05:20:17 PM
Thanks Steve

I feel that is going to be useful as I cannot see them sorting this out  censored:
I reckon more than a slight chance one of their staff is using it

Bitcoin mining?  rubschin:
I was thinking worse

 lol: lol: lol:

Perhaps that is what happened to Gary Glitter...?  rubschin:

What, Miss D gave him a good talking to?
Title: Re: Laptop repairs
Post by: Nick on January 30, 2018, 05:22:30 PM
Thanks Steve

I feel that is going to be useful as I cannot see them sorting this out  censored:
I reckon more than a slight chance one of their staff is using it

Bitcoin mining?  rubschin:
I was thinking worse

 lol: lol: lol:

Perhaps that is what happened to Gary Glitter...?  rubschin:

What, Miss D gave him a good seeing to?

 eeek:
Title: Re: Laptop repairs
Post by: Darwins Selection on January 30, 2018, 05:33:56 PM
Thanks Steve

I feel that is going to be useful as I cannot see them sorting this out  censored:
I reckon more than a slight chance one of their staff is using it

Bitcoin mining?  rubschin:
I was thinking worse

 lol: lol: lol:

Perhaps that is what happened to Gary Glitter...?  rubschin:

What, Miss D gave him a good seeing to?

 eeek:
facepalm:

I was going to say "Tongue lashing" but thought better of it  noooo:
Title: Re: Laptop repairs
Post by: Nick on January 30, 2018, 05:39:26 PM
 drumroll:
Title: Re: Laptop repairs
Post by: Barman on January 30, 2018, 05:40:50 PM
Thanks Steve

I feel that is going to be useful as I cannot see them sorting this out  censored:
I reckon more than a slight chance one of their staff is using it

Bitcoin mining?  rubschin:
I was thinking worse

 lol: lol: lol:

Perhaps that is what happened to Gary Glitter...?  rubschin:

What, Miss D gave him a good seeing to?

 eeek:
facepalm:

I was going to say "Tongue lashing" but thought better of it  noooo:

 lol: lol: lol:
Title: Re: Laptop repairs
Post by: Miss Demeanour on March 09, 2018, 12:07:25 PM
Remember this  sad32:

I have a message today confirming my case has been sent to the 'write off team'.

This should get interesting.

So they took my laptop for a repair . Replaced keyboard and stole battery . Sorry lost original battery. State now they cannot source replacement battery . I have said they need to supply a replacement laptop to the same spec  as they  have effectively removed any functionality of this being a portable device .

Beyond pissed off
Title: Re: Laptop repairs
Post by: Steve on March 09, 2018, 12:14:05 PM
Remember this  sad32:

I have a message today confirming my case has been sent to the 'write off team'.

This should get interesting.

So they took my laptop for a repair . Replaced keyboard and stole battery . Sorry lost original battery. State now they cannot source replacement battery . I have said they need to supply a replacement laptop to the same spec  as they  have effectively removed any functionality of this being a portable device .

Beyond pissed off
Beat them up til they plead for death as a blessed relief.  What utter bastards the world does not need using our oxygen. 

You can still buy those laptops (linky) (https://www.studentcomputers.co.uk/ASUS-UX301LA-ZenBook-13.3-Touchscreen-L_1492586.html?gclid=CjwKCAiA_ojVBRAlEiwAOLRxI08J2ry1GfEGJ4wIN_O4Pzcidgez6NeK7KnVc7BCtSP2R7NmYBsuKBoCupMQAvD_BwE) but are they going to compensate you for renting a PC in the meantime, any data lost etc?



Title: Re: Laptop repairs
Post by: Nick on March 19, 2018, 11:58:03 AM
The Boy has broken both his laptop and his phone AGAIN. He has gone through so many phones that he can no longer get insurance  Banghead Banghead Banghead 

Bank of Dad says NO! I have advised him to go to Tesco, buy a cheapo brick phone and transfer his SIM card.  eveilgrin:

I am being mean, apparently  eveilgrin:
Title: Re: Laptop repairs
Post by: Barman on March 19, 2018, 12:27:55 PM
The Boy has broken both his laptop and his phone AGAIN. He has gone through so many phones that he can no longer get insurance  Banghead Banghead Banghead 

Bank of Dad says NO! I have advised him to go to Tesco, buy a cheapo brick phone and transfer his SIM card.  eveilgrin:

I am being mean, apparently  eveilgrin:

Top man!  :thumbsup:

'Tis the only way they learn...
Title: Re: Laptop repairs
Post by: Nick on March 19, 2018, 12:30:05 PM
His 9 p.m. to 4 a.m. shift as a barman in a nightclub earns him £45. He is learning the value of munny  :thumbsup: eveilgrin:
Title: Re: Laptop repairs
Post by: Steve on March 19, 2018, 01:45:36 PM
The Boy has broken both his laptop and his phone AGAIN. He has gone through so many phones that he can no longer get insurance  Banghead Banghead Banghead 

Bank of Dad says NO! I have advised him to go to Tesco, buy a cheapo brick phone and transfer his SIM card.  eveilgrin:

I am being mean, apparently  eveilgrin:

Top man!  :thumbsup:

'Tis the only way they learn...
:thumbsup: :thumbsup:
Title: Re: Laptop repairs
Post by: Miss Demeanour on March 19, 2018, 02:19:36 PM
Sounds painfully familiar  noooo:

I still don't have the laptop back and they have now sent me a link to something I can buy and then they will reimburse me .

As if I am gonna be confident they will do that !!!

Oh and they absolutely refute stealing my original battery but cannot provide an explanation of where it might be.

I hate them with a passion. I am currently undertaken a war of attrition with them and writing scathing reviews on the t'internet. I have received a message saying I am being vexatious from their social media representative. I have asked them to identify anything in my reviews that are inaccurate or not reflective of my experience.

I have heard nothing since !!!
Title: Re: Laptop repairs
Post by: Steve on March 19, 2018, 02:26:58 PM
Sounds painfully familiar  noooo:

I still don't have the laptop back and they have now sent me a link to something I can buy and then they will reimburse me .

As if I am gonna be confident they will do that !!!

Oh and they absolutely refute stealing my original battery but cannot provide an explanation of where it might be.

I hate them with a passion. I am currently undertaken a war of attrition with them and writing scathing reviews on the t'internet. I have received a message saying I am being vexatious from their social media representative. I have asked them to identify anything in my reviews that are inaccurate or not reflective of my experience.

I have heard nothing since !!!
We are right behind you Miss D, more power to your axe

Although if they get nasty that'll be quite a long way behind you hiding round a corner
Title: Re: Laptop repairs
Post by: Nick on March 19, 2018, 02:37:56 PM
Sounds painfully familiar  noooo:

I still don't have the laptop back and they have now sent me a link to something I can buy and then they will reimburse me .

As if I am gonna be confident they will do that !!!

Oh and they absolutely refute stealing my original battery but cannot provide an explanation of where it might be.

I hate them with a passion. I am currently undertaken a war of attrition with them and writing scathing reviews on the t'internet. I have received a message saying I am being vexatious from their social media representative. I have asked them to identify anything in my reviews that are inaccurate or not reflective of my experience.

I have heard nothing since !!!

 happ096 happ096 happ096
Title: Re: Laptop repairs
Post by: Barman on March 19, 2018, 03:45:51 PM
Sounds painfully familiar  noooo:

I still don't have the laptop back and they have now sent me a link to something I can buy and then they will reimburse me .

As if I am gonna be confident they will do that !!!

Oh and they absolutely refute stealing my original battery but cannot provide an explanation of where it might be.

I hate them with a passion. I am currently undertaken a war of attrition with them and writing scathing reviews on the t'internet. I have received a message saying I am being vexatious from their social media representative. I have asked them to identify anything in my reviews that are inaccurate or not reflective of my experience.

I have heard nothing since !!!

worthy:
Title: Re: Laptop repairs
Post by: Barman on March 19, 2018, 03:46:23 PM
His 9 p.m. to 4 a.m. shift as a barman in a nightclub earns him £45. He is learning the value of my munny  :thumbsup: eveilgrin:

 whistle:
Title: Re: Laptop repairs
Post by: Nick on March 19, 2018, 03:47:00 PM
 cussing: cussing: cussing: cussing: cussing: cussing: cussing: cussing:
Title: Re: Laptop repairs
Post by: Barman on March 21, 2018, 05:59:22 AM
Me laptop is gubbed!  eeek:
Title: Re: Laptop repairs
Post by: Barman on March 21, 2018, 06:11:32 AM
It is back!  eeek:
Title: Re: Laptop repairs
Post by: Barman on March 21, 2018, 06:37:55 AM
Arse... Gubbed again...  Banghead
Title: Re: Laptop repairs
Post by: Grumpmeister on March 21, 2018, 07:11:22 AM
PICNIC you say....  rubschin:
Title: Re: Laptop repairs
Post by: Barman on March 21, 2018, 07:19:26 AM
PICNIC you say....  rubschin:

I bleddy didn't!  cussing:
Title: Re: Laptop repairs
Post by: Steve on March 21, 2018, 08:47:22 AM
Arse... Gubbed again...  Banghead
And all your holiday plans are where . . . .
Title: Re: Laptop repairs
Post by: Nick on March 21, 2018, 08:51:09 AM
 point:
Title: Re: Laptop repairs
Post by: Barman on March 21, 2018, 09:03:45 AM
point:

Bastard!  cussing:

Anyhoo, I fixed it....  cloud9:
Title: Re: Laptop repairs
Post by: Barman on March 21, 2018, 09:04:09 AM
Arse... Gubbed again...  Banghead
And all your holiday plans are where . . . .

Yup... facepalm:
Title: Re: Laptop repairs
Post by: Nick on March 21, 2018, 09:07:58 AM
What can possibly go wrong?  razz:
Title: Re: Laptop repairs
Post by: Barman on March 21, 2018, 09:17:05 AM
What can possibly go wrong?  razz:

Nuffink...  whistle:
Title: Re: Laptop repairs
Post by: Steve on March 21, 2018, 09:42:43 AM
What can possibly go wrong?  razz:

Nuffink...  whistle:
As the wisdom goes:  'There are two sorts of computer users:  those that do regular back ups and those that are yet to suffer their first serious data loss.'

Methinks you have a Cloud account
Title: Re: Laptop repairs
Post by: Steve on May 22, 2018, 10:15:07 AM
Sounds painfully familiar  noooo:

I still don't have the laptop back and they have now sent me a link to something I can buy and then they will reimburse me .

As if I am gonna be confident they will do that !!!

Oh and they absolutely refute stealing my original battery but cannot provide an explanation of where it might be.

I hate them with a passion. I am currently undertaken a war of attrition with them and writing scathing reviews on the t'internet. I have received a message saying I am being vexatious from their social media representative. I have asked them to identify anything in my reviews that are inaccurate or not reflective of my experience.

I have heard nothing since !!!
Neither have we

Popcorn:
Title: Re: Laptop repairs
Post by: Miss Demeanour on May 22, 2018, 11:01:16 AM
Laptop returned ....no battery in place.

£200 compo plus they then paid for the charger unit part another  £63  ..but for some reason they couldn't do this directly  noooo:

Shower of complete shitesters !!!
Title: Re: Laptop repairs
Post by: Steve on May 22, 2018, 12:23:58 PM
Laptop returned ....no battery in place.

£200 compo plus they then paid for the charger unit part another  £63  ..but for some reason they couldn't do this directly  noooo:

Shower of complete shitesters !!!
Avoid them like the plague I will.  If nothing else wouldn't want to get between them and that axe

Good that you got it back - did you get a battery elsewhere?
Title: Re: Laptop repairs
Post by: Miss Demeanour on May 22, 2018, 12:34:37 PM
yes they sent a link with where to buy it for £63  ..but for some ridiculous reason they couldn't order it from this site so I had to order it , provide them with the invoice and then they reimbursed  Banghead Banghead Banghead
Title: Re: Laptop repairs
Post by: Steve on May 22, 2018, 02:24:10 PM
yes they sent a link with where to buy it for £63  ..but for some ridiculous reason they couldn't order it from this site so I had to order it , provide them with the invoice and then they reimbursed  Banghead Banghead Banghead
'PC World:  Our Computers are smarter than our staff'