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Come Inside... => The Computer Room => Topic started by: Uncle Mort on October 19, 2017, 11:01:33 AM

Title: Odd Problem
Post by: Uncle Mort on October 19, 2017, 11:01:33 AM

If I use my landline either in or outgoing call my internet access drops out. I still have a local connection but I have to restart to get the internet back.

Any ideas?

Title: Re: Odd Problem
Post by: Grumpmeister on October 19, 2017, 11:11:32 AM

If you can connect to the router as normal for a local network then it sounds like it could be a voice line fault. Just to make sure though I'd replace the filter and the cable running from the router to the filter to see if that makes a difference.

Title: Re: Odd Problem
Post by: Darwins Selection on October 19, 2017, 11:56:18 AM

Quote from: Uncle Mort on October 19, 2017, 11:01:33 AM

If I use my landline either in or outgoing call my internet access drops out. I still have a local connection but I have to restart to get the internet back.

Any ideas?

Faulty DSLAM at the exchange.

Time to call Bombay
https://www.bt.com/help/home/faults/ (https://www.bt.com/help/home/faults/)

Use Live Chat not voice, they have a slightly higher level of training.

Top Tip, don't answer the phone while chatting. whistle:

Title: Re: Odd Problem
Post by: Uncle Mort on October 19, 2017, 12:02:20 PM

Quote from: Grumpmeister on October 19, 2017, 11:11:32 AM

If you can connect to the router as normal for a local network then it sounds like it could be a voice line fault. Just to make sure though I'd replace the filter and the cable running from the router to the filter to see if that makes a difference.

Thanks, I'll give it a try.   :thumbsup:

Title: Re: Odd Problem
Post by: Grumpmeister on October 19, 2017, 12:12:01 PM

Quote from: Uncle Mort on October 19, 2017, 12:02:20 PM

Quote from: Grumpmeister on October 19, 2017, 11:11:32 AM

If you can connect to the router as normal for a local network then it sounds like it could be a voice line fault. Just to make sure though I'd replace the filter and the cable running from the router to the filter to see if that makes a difference.

Thanks, I'll give it a try.   :thumbsup:

If that doesnt work ring whoever your phone line is with and get them to do a line check. The only option I can see if that doesn't find anything is an engineer call out.

Title: Re: Odd Problem
Post by: Uncle Mort on October 19, 2017, 12:24:01 PM

Replaced the filter (found one in my cables box) It seems to work  :thumbsup:

Title: Re: Odd Problem
Post by: Barman on October 19, 2017, 06:23:13 PM

Quote from: Darwins Selection on October 19, 2017, 11:56:18 AM

Quote from: Uncle Mort on October 19, 2017, 11:01:33 AM

If I use my landline either in or outgoing call my internet access drops out. I still have a local connection but I have to restart to get the internet back.

Any ideas?

Faulty DSLAM at the exchange.

Time to call Bombay
https://www.bt.com/help/home/faults/ (https://www.bt.com/help/home/faults/)

Use Live Chat not voice, they have a slightly higher level of training.

Top Tip, don't answer the phone while chatting. whistle:

 lol: lol: lol:

Title: Re: Odd Problem
Post by: Steve on October 19, 2017, 08:02:47 PM

Quote from: Barman on October 19, 2017, 06:23:13 PM

Quote from: Darwins Selection on October 19, 2017, 11:56:18 AM

Quote from: Uncle Mort on October 19, 2017, 11:01:33 AM

If I use my landline either in or outgoing call my internet access drops out. I still have a local connection but I have to restart to get the internet back.

Any ideas?

Faulty DSLAM at the exchange.

Time to call Bombay
https://www.bt.com/help/home/faults/ (https://www.bt.com/help/home/faults/)

Use Live Chat not voice, they have a slightly higher level of training.

Top Tip, don't answer the phone while chatting. whistle:

 lol: lol: lol:

lol: lol: lol: lol: