Author Topic: Laptop repairs  (Read 434 times)

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Online Nick

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Re: Laptop repairs
« Reply #60 on: December 08, 2017, 02:17:49 PM »
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Online Steve

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Re: Laptop repairs
« Reply #61 on: December 08, 2017, 05:33:59 PM »
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Well, whatever nevermind

Offline tel

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Re: Laptop repairs
« Reply #62 on: December 14, 2017, 12:07:55 AM »
And?

     RTFM

Online Miss Demeanour

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Re: Laptop repairs
« Reply #63 on: January 01, 2018, 05:16:01 PM »
The saga continues....the laptop has still not been returned by the PC World prats  Banghead

They are awaiting the battery replacement as they don't have any in stock. Apparently they have 95% of parts in stock but of course not this one.

I have also had a response to my formal complaint which is hilarious ..

I have responded accordingly

"I would like my complaint escalated further and a response be provided urgently. Your investigation into this matter is completely unsatisfactory, inaccurate and incompetent!!

You have completely contradicted yourself in your response.  In the first paragraph you state there was no response from me on the number you hold for me - yet in the second paragraph you go on to state you have no number stored for me.

You will  see that my contact number  is included on the bottom of my email signature , has been used several times to update me by text of the lack of progress being made in respect of my repairs and has been used by your investigation team to discuss my initial complaint.  I have had no missed calls from you so both paragraphs are absolute lies .

The only thing that you have demonstrated adequately is total ineptitude at every level of your organisation !!


And so it goes on.!!!

I have now received a goodwill gesture payment of 100 to compensate for the 'inconvenience'. The payment for the parts will be also be reimbursed.

However I have thrown a spanner in the works and asked for the original battery to be returned to me so as I can be sure that a new battery is in place and if this is not done I shall report as theft . This because I have lost any trust in the service or the competency of the people they employ. They are fluffing about this request at the moment.

And just for the hell of it I have also slagged them off on Twitter and had a response from their 'social media ' team - who, when I sent them the copies of their responses,  can see that this is not 'slanderous or inaccurate '  as they put it to me  censored:- bring it on fuckwits  cussing:



« Last Edit: January 01, 2018, 05:19:47 PM by Miss Demeanour »
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Re: Laptop repairs
« Reply #64 on: January 01, 2018, 05:21:15 PM »
 Party001: Party001: Party001: Party001: Party001: Party001: Popcorn:
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Offline apc2010

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Re: Laptop repairs
« Reply #65 on: January 02, 2018, 07:01:28 AM »
The saga continues....the laptop has still not been returned by the PC World prats  Banghead

They are awaiting the battery replacement as they don't have any in stock. Apparently they have 95% of parts in stock but of course not this one.

I have also had a response to my formal complaint which is hilarious ..

I have responded accordingly

"I would like my complaint escalated further and a response be provided urgently. Your investigation into this matter is completely unsatisfactory, inaccurate and incompetent!!

You have completely contradicted yourself in your response.  In the first paragraph you state there was no response from me on the number you hold for me - yet in the second paragraph you go on to state you have no number stored for me.

You will  see that my contact number  is included on the bottom of my email signature , has been used several times to update me by text of the lack of progress being made in respect of my repairs and has been used by your investigation team to discuss my initial complaint.  I have had no missed calls from you so both paragraphs are absolute lies .

The only thing that you have demonstrated adequately is total ineptitude at every level of your organisation !!


And so it goes on.!!!

I have now received a goodwill gesture payment of 100 to compensate for the 'inconvenience'. The payment for the parts will be also be reimbursed.

However I have thrown a spanner in the works and asked for the original battery to be returned to me so as I can be sure that a new battery is in place and if this is not done I shall report as theft . This because I have lost any trust in the service or the competency of the people they employ. They are fluffing about this request at the moment.

And just for the hell of it I have also slagged them off on Twitter and had a response from their 'social media ' team - who, when I sent them the copies of their responses,  can see that this is not 'slanderous or inaccurate '  as they put it to me  censored:- bring it on fuckwits  cussing:

 noooo: