Author Topic: Odd Problem  (Read 59 times)

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Offline Uncle Mort

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Odd Problem
« on: October 19, 2017, 11:01:33 AM »
If I use my landline either in or outgoing call my internet access drops out. I still have a local connection but I have to restart to get the internet back.

Any ideas?

Offline Grumpmeister

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Re: Odd Problem
« Reply #1 on: October 19, 2017, 11:11:32 AM »
If you can connect to the router as normal for a local network then it sounds like it could be a voice line fault. Just to make sure though I'd replace the filter and the cable running from the router to the filter to see if that makes a difference.

Some days I think the only thing keeping me from becoming homicidal is that the voices can't agree on which weapon would be the most fun.

Offline Darwins Selection

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Re: Odd Problem
« Reply #2 on: October 19, 2017, 11:56:18 AM »
If I use my landline either in or outgoing call my internet access drops out. I still have a local connection but I have to restart to get the internet back.

Any ideas?
Faulty DSLAM at the exchange.

Time to call Bombay
https://www.bt.com/help/home/faults/

Use Live Chat not voice, they have a slightly higher level of training.

Top Tip, don't answer the phone while chatting. whistle:
I mostly despair

Offline Uncle Mort

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Re: Odd Problem
« Reply #3 on: October 19, 2017, 12:02:20 PM »
If you can connect to the router as normal for a local network then it sounds like it could be a voice line fault. Just to make sure though I'd replace the filter and the cable running from the router to the filter to see if that makes a difference.

Thanks, I'll give it a try.   :thumbsup:

Offline Grumpmeister

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Re: Odd Problem
« Reply #4 on: October 19, 2017, 12:12:01 PM »
If you can connect to the router as normal for a local network then it sounds like it could be a voice line fault. Just to make sure though I'd replace the filter and the cable running from the router to the filter to see if that makes a difference.

Thanks, I'll give it a try.   :thumbsup:

If that doesnt work ring whoever your phone line is with and get them to do a line check. The only option I can see if that doesn't find anything is an engineer call out.
Some days I think the only thing keeping me from becoming homicidal is that the voices can't agree on which weapon would be the most fun.

Offline Uncle Mort

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Re: Odd Problem
« Reply #5 on: October 19, 2017, 12:24:01 PM »
Replaced the filter (found one in my cables box) It seems to work  :thumbsup:

Offline Barman

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Re: Odd Problem
« Reply #6 on: October 19, 2017, 06:23:13 PM »
If I use my landline either in or outgoing call my internet access drops out. I still have a local connection but I have to restart to get the internet back.

Any ideas?
Faulty DSLAM at the exchange.

Time to call Bombay
https://www.bt.com/help/home/faults/

Use Live Chat not voice, they have a slightly higher level of training.

Top Tip, don't answer the phone while chatting. whistle:

 lol: lol: lol:
Pro Skub  Thumbs:

Offline Steve

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Re: Odd Problem
« Reply #7 on: October 19, 2017, 08:02:47 PM »
If I use my landline either in or outgoing call my internet access drops out. I still have a local connection but I have to restart to get the internet back.

Any ideas?
Faulty DSLAM at the exchange.

Time to call Bombay
https://www.bt.com/help/home/faults/

Use Live Chat not voice, they have a slightly higher level of training.

Top Tip, don't answer the phone while chatting. whistle:

 lol: lol: lol:
lol: lol: lol: lol:
Well, whatever nevermind