Author Topic: Adding insult to injury  (Read 360 times)

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Offline Miss Demeanour

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Adding insult to injury
« on: January 07, 2020, 03:36:58 PM »
After a painful year of battle with EDF incompetency and stupidity we finally decided enough was enough. This was spurred into action after we submitted our 6 month energy readings at the beginning of January. This calculated that at the end of the year we were over 300 in credit but they had decided that this required an increase in our direct debit by over 75 a month when we are on a fixed term agreement.

Of course you can't speak to anyone directly so you have to repeat yourself a ridiculous number of times through their online  'live chat' system and be patronised beyond belief.

Anyway they eventually agreed to "helpfully " leave the direct debit to what it was. That was the last straw.

So we are in the process of switching to a.n.other.

However today i receive an email with a cute dog picture , paw up, sad eyes etc ...from EDF . "Sorry to see you go etc...would you consider coming back and giving us another chance "

Feck right off  cussing: cussing: cussing:
Skubber

Offline Nick

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Re: Adding insult to injury
« Reply #1 on: January 07, 2020, 03:39:55 PM »
See also Car Insurance  Banghead Banghead Banghead
Warning: May contain Skub
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Offline Steve

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Re: Adding insult to injury
« Reply #2 on: January 07, 2020, 09:03:04 PM »
After a painful year of battle with EDF incompetency and stupidity we finally decided enough was enough. This was spurred into action after we submitted our 6 month energy readings at the beginning of January. This calculated that at the end of the year we were over 300 in credit but they had decided that this required an increase in our direct debit by over 75 a month when we are on a fixed term agreement.

Of course you can't speak to anyone directly so you have to repeat yourself a ridiculous number of times through their online  'live chat' system and be patronised beyond belief.

Anyway they eventually agreed to "helpfully " leave the direct debit to what it was. That was the last straw.

So we are in the process of switching to a.n.other.

However today i receive an email with a cute dog picture , paw up, sad eyes etc ...from EDF . "Sorry to see you go etc...would you consider coming back and giving us another chance "

Feck right off  cussing: cussing: cussing:
:thumbsup:

anyway they're French  dit non plus
no matter how many instances of white swans we may have observed, this does not justify the conclusion that all swans are white.  (Karl Popper)

Offline Uncle Mort

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Re: Adding insult to injury
« Reply #3 on: January 09, 2020, 08:44:12 AM »
See also Car Insurance  Banghead Banghead Banghead

And the RAC  Banghead Banghead Banghead