Broadband help please

[Al]

We have moved from AOL to Primus (?).

New router etc all set up.  Two out of three laptops have connected through wifi without issues, as has my phone, but the third laptop refuses.

It connects to the router without issue, but seems to think the router has no route to the internet, which it clearly does.

I've spent a couple of days looking at options to no avail.

Anyone got a clue?

Tel?

Grateful for any thoughts from anyone.

Laptop is probably 6 years old running Vista.  It worked fine with AOL.

Ta

[apc2010]

Tel is the man ........

[Barman]

We have moved from AOL to Primus (?).

New router etc all set up.  Two out of three laptops have connected through wifi without issues, as has my phone, but the third laptop refuses.

It connects to the router without issue, but seems to think the router has no route to the internet, which it clearly does.

I've spent a couple of days looking at options to no avail.

Anyone got a clue?

Tel?

Grateful for any thoughts from anyone.

Laptop is probably 6 years old running Vista.  It worked fine with AOL.

Ta

It has to be anti-virus or firewall software...

Disable both and see if that fixes it....

[tel]

Common prob is where device has a fixed IP address and wrong gateway, so device becomes part of the network but does not know where the internet is.

You need to check that the laptop is seeing the router as gateway.

So, Start, Run, CMD to bring up a DOS box. Type ipconfig and you will get the address of the laptop, sub-net mask and gateway - check that gateway is the same on all devices.

[Al]

Tel

This laptop (working fine):
IPv4 Address: 192.168.1.36
Subnet Mask: 255.255.255.0
Default Gateway: 192.160.1.1

Other laptop (not connecting) is the same other than the first one is 192.168.1.35.  Subnet mask and Gateway are identical.

Next step?

Thanks

[Nick]

It's like witchcraft 

[Al]

Should I ask Growler, do you think?

[Barman]

Anti-virus or firewall.... 

[Al]

I have tried Barman - although I can't seem to get AVG to talk to me at the moment.  Switched off Windows Forewall to no avail.

Perhaps I need to update AVG - I'll downloa ... Oh!

[Steve]

Does it connect if you take said laptop to one of those free WiFi places?

I'd mention Starbucks but I fear that'd get me expelled

[Al]

Does it connect if you take said laptop to one of those free WiFi places?

I'd mention Starbucks but I fear that'd get me expelled

Yes - has been fine with most wifi connections.  Only had this problem once before in a hotel where both our laptops (both Vista at the time) could see the router with no problems but couldn't get any further.

Have used wifi from hotspots and hotels/rental properties on numerous occasions without issue.

[Steve]

[rambling mode] I'm thinking you've got a cheap and nasty modem/router from your new ISP that can't arbitrate between more than 2 wireless connections.  Like the one those sods from el cheapo ISP gave me.  But then you shouldn't be able to see the modem/router and it shouldn't have been able to give it that IP address.  [/rambling mode]

What happens if you connect said rejected laptop via an ethernet cable to router?

[GROWLER]

Should I ask Growler, do you think?

 ....... ......... .......... ........ .......... .............

[Barman]

I have tried Barman - although I can't seem to get AVG to talk to me at the moment.  Switched off Windows Forewall to no avail.

Perhaps I need to update AVG - I'll downloa ... Oh!

Can't you delete the whole thing...?

[Al]

[rambling mode] I'm thinking you've got a cheap and nasty modem/router from your new ISP that can't arbitrate between more than 2 wireless connections.  Like the one those sods from el cheapo ISP gave me.  But then you shouldn't be able to see the modem/router and it shouldn't have been able to give it that IP address.  [/rambling mode]

What happens if you connect said rejected laptop via an ethernet cable to router?

Works fine on ethernet cable.